Frequently Asked Questions


All our 5am Lemon orders are shipped from our facility in Markham within 3 business days from order date. Thank you for your patience.

Currently, we only ship within Canada using Canada Post Expedited shipping services.

From the time we receive and confirm your order, you can expect the gift box to be shipped from our facility within 3 business days. Canada Post can deliver to most destinations in Canada within 2 -10 business days (please take into account delays due to the pandemic).

For sure we do! Our boxes can ship anywhere within Canada, just be sure
to specify the PO box information on the shipping forms page.

When checking out, select the option to pick up at our 498 Markland Street address in Markham, Ontario. Pickup is available at the back door, Unit #7, from 8:00am – 5:00pm, Monday to Friday only.

Our 5am Lemon boxes are sent sing Canada Post Expedited shipping service and an email will be sent to you with a tracking number. You can follow the gift box all the way to the recipient's mailbox! You'll receive a confirmation email from Canada Post once the gift has been successfully delivered, or be contacted if there are any issues with delivery.

Select the date you require your box to arrive, and we will do our best to have it delivered. Please note that we cannot 100% guarantee that the box will arrive on the specified date, but we will always target it and deliver as close as possible to that date.

Let us help you! Send us an email at and we will do our best to assist.

Our 5am Lemon boxes are sent using Canada Post Expedited shipping service and sent with Authority to Leave. If no one is home to receive the gift box Canada Post drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the package a slip will be left and the box will be taken to the nearest Canada Post outlet for pickup.

Unfortunately, we are unable to guarantee a specific delivery time. All our 5am Lemon boxes are delivered between 9am - 5pm.

Return policy

Due to the personalized nature of our 5am Lemon boxes, all sales are final and non-refundable. But we are sure they are going to love their box as much as we enjoyed making it for them!

If there are any issues with your gift upon arrival, please let us know within 24 hours. We take every effort to ensure your 5am Lemon box arrives looking amazing!

Unfortunately, we do not accept returns on 5am Lemon boxes or on gifts within the boxes. However, if anything inside the box has arrived damaged, please email us at and we will make it right.

Your 5am Lemon box

Your 5am Lemon gifts will be presented in a 4 x 4 x 6 custom printed matte white box. Each box is sealed with a 7/8" grosgrain ribbon, and bowed for a unique boxing experience. This box is secured inside our 100% recycled corrugate shipping box. You can be sure your gift box will look amazing when it arrives at their front door and they will be so happy when they discover the awesome gifts inside. Our packaging is also eco-friendly and can be reused or 100% recycled.

Yes, we will be adding new designs for every major holiday and for occasions in between. Do you have an idea that you'd like to see on our website? Send us a note at

No, your recipient will see no pricing when their box arrives.

Ordering your 5am Lemon box

The finished size of the box is 4  x 4 x 6 and it ships in a corrugate box that is 5 x 5 x 7. The finished size of the removable greeting card is 4 x 6.

We accept VISA, MC, Debit & PayPal at this time. Sorry we don’t accept personal cheques.

If you are having trouble at any stage of the process, we are happy to help! Email us at and leave us a number where we can reach you. We will get back to you as quick as we can.

Please be patient we are in launch mode and just figuring out the logistics of ordering boxes that will ship to multiple destinations. The feature is coming soon.

For corporate orders, please email us at and we would love to discuss your gift giving requirements.  Full box personalization including custom designs is available.

Yes, you can easily order an empty box, gifts are optional.  You can ship the box to yourself and fill it with anything you like.

Unfortunately, right now we can only fill your box with items that we stock. We are adding to this list every week.  But feel free to order the box to yourself to fill and then re-ship to your gift recipient.

At this time, we only offer the gifts in a 5am Lemon Box.

We take your card message and directly print it without re-keying or altering it. This is why at the proof stage it’s important for you to check over your card message carefully.